PRIVACY POLICY
Maintaining
the security of your data is a priority at Viqueria, and we are
committed to respecting your privacy rights. We pledge to handle your
data fairly and legally at all times. Viqueria is also dedicated to
being transparent about what data we collect about you and how we use
it.
This policy, which applies whether you visit our stores, use your
mobile device or go on line, provides you with information about:
– how we use your data;
– what personal data we collect;
– how we ensure your privacy is maintained;
– your legal rights relating to your personal data.
1. Data Protection Law
The
EU General Data Protection Regulation 2016/679 (GDPR) and the Data
Protection Act 2018 (which supplements the GDPR) came into force on 25
May 2018. We refer to these as “data protection law”. Once in force,
data protection law will regulate the processing of “personal data”
relating to individuals by organisations (known as “data controllers”).
2. Key definitions
On this page, and the pages which it links to, we have used some words and phrases, and these are explained below.
“Personal
data” means any information which relates to a living, identifiable
person. It can include names, addresses, telephone numbers, email
addresses etc but it is wider than that and includes any other
information relating to that person or a combination of information
which, if put together, means that the person can be identified.
“Special
category data” means personal data about a person’s race, ethnic
origin, politics, religion, trade union membership, genetics, biometrics
(where used for ID purposes), health, sex life or sexual orientation.
“Processing”
covers all activities relating to the use of personal data by an
organisation, from its collection through to its storage and disposal
and everything in between.
“Data subject” means the person whose personal data is being processed.
“Data
controller” means the organisation which is responsible for processing
data and ensuring that personal data is processed in accordance with
data protection law.
3. Privacy notices
Personal
data must be processed in accordance with specific principles set out
in Data Protection Law. These include the principle that personal data
should be processed ‘lawfully, fairly and in a transparent manner’. In
order to comply with this principle, Viqueria Italian Watch Co. will
advise you on how it will process your information at the time we
collect it. This information is normally set out in a “privacy notice”
which we publish on our website.
4. Viqueria Italian Watch Co. as data controller
Viqueria Italian Watch Co. is the data controller for any personal data that we process in relation to you.
Occasionally,
Viqueria Italian Watch Co. may be a joint data controller with other
organisations, or we may be processing data about you on behalf of
another organisation, but when this is the case, we will make you aware
of this when the information is collected.
5. What personal data will be processed?
Any
personal details provided to us at the point of enquiry or reservation
are stored in our database, along with any subsequent relevant data
provided to us at a later stage during the reservation process or during
your stay. We will not share sensitive information or your payment
details. Information is gathered through our web-based enquiry forms,
during telephone or face to face communications with us, and by email or
post.
Personal data collected includes: your name, home address,
business address (if booking on behalf of an organisation), a contact
telephone number (landline and mobile where possible), email address, or
any other personal information that you disclose to us at the point of
your enquiry, reservation or during your stay.
In addition to this,
we may need to process some data about you that is classed as ‘special
category’ or sensitive personal data. We will usually ask you for
consent to do this. This includes any relevant health and disability
information you provide us. We will make sure that access to, and the
sharing of, your special category personal data is controlled very
carefully.
Cookies are collected on the website to improve your
experience. For more information visit the Privacy
page www.viqueriawatches.com/
6. What is the purpose of the processing?
Viqueria Italian Watch Co. will process your personal data for a range of purposes. These include the following:
· To deliver services and facilities to you
· To administer any billing information
·
To communicate with you by post, phone, email or other electronic
media, in order to provide you with relevant information and updates
relating to your purchase
· To enable us to contact others in the event of an emergency
· With your consent, to communicate with you for marketing and promotional purposes.
· To compile statistics for reporting purposes.
7. Who will my personal data be shared with?
Your
personal data may be shared, on a considered and confidential basis,
with a range of external organisations as is necessary for the purposes
set out above and as permitted or required by law, including the
following:
· Occasionally and when necessary the police and other law enforcement agencies, for the prevention or detection of crime.
· Occasionally and when necessary internal and external auditors and regulators.
Except
as we have explained above, we will not normally publish or disclose
any personal data about you to other external enquirers or organisations
unless you have asked us to do or have consented to it, or unless it is
in your vital interests to do so (e.g. in an emergency situation).
8. How long is my personal data kept?
Personal
data relating to your purchase will be kept on our systems for 2 years
to ensure the best application for the 24 months warranty.
Personal
data collected as part of a customer enquiry which did not result in a
purchase will be stored on our systems for a shorter period of time, as
permitted by law.
9. How we protect your personal data
Viqueria
Italian Watch Co. handles a substantial amount of information about
individuals. It is important that they have trust and confidence that
Viqueria Italian Watch Co. will protect their privacy, and we take
great care to ensure that personal data is handled, stored and disposed
of confidentially and securely. Our staff receive regular data
protection training, and we have put in place organisational and
technical measures to ensure that personal data is processed in
accordance with the 6 data protection principles set out in Data
Protection Law.
Your personal data is collected, stored and
transmitted securely in a variety of paper and electronic formats. Only
relevant staff that require access to your personal data for the purpose
for delivering our services will be able to access this data. Our use
of your data will be strictly limited to the purpose and legal basis
outlined below.
10. Google Analytics
When
someone visits www.viqueriawatches.com we use a third party service,
Google Analytics, to collect standard internet log information and
details of visitor behaviour patterns. We do this to find out things
such as the number of visitors to the various parts of the site. This
information is only processed in a way which does not identify anyone.
We do not make, and do not allow Google to make, any attempt to find out
the identities of those visiting our website.
11. Newsletter
As
part of the registration process for our monthly e-newsletter, we
collect personal information. We use that information for a couple of
reasons: to tell you about stuff you’ve asked us to tell you about; to
contact you if we need to obtain or provide additional information; to
check our records are right and to check every now and then that you’re
happy and satisfied. We don’t rent or trade email lists with other
organisations and businesses. We use a third-party provider, MailerLite
to deliver our newsletter. We gather statistics around email opening and
clicks using industry standard technologies to help us monitor and
improve our e-newsletter. For more information, please see MailerLite’s
privacy notice. You can unsubscribe to general mailings at any time of
the day or night by clicking the unsubscribe link at the bottom of any
of our emails or by emailing our data protection officer at this email
12. Your rights as a data subject
As
a data subject, you have the following rights in relation to your
personal data which is processed by Viqueria Italian Watch Co.:
·
to access the personal information Viqueria Italian Watch Co. holds
about you. This is known as a Subject Access Request. More information
about making Subject Access Requests and exercising your rights is
available below;
· to correct inaccuracies or, where appropriate
and taking into account the purpose for which we process your data, the
right to have incomplete data completed;
· to have your personal
data erased. This is a limited right which applies, among other
circumstances, when the data is no longer required or the processing has
no legal justification. There are also exceptions to this right, such
as when the processing is required by law or in the public interest
(e.g. when Viqueria Italian Watch Co. needs to retain a historical
archive);
· to object to the processing of your personal data for
marketing purposes. If you ask us to delete your personal data, we will
continue to maintain a core set of personal data comprising very brief
information to ensure that we do not inadvertently contact you in
future.
· to object to the processing of your personal data when
that processing is based on specific criteria such as the public
interest or other legitimate interests, unless we have compelling lawful
grounds to continue;
· to restrict the processing of your
personal data. This is a limited right which will apply in specific
circumstances and for a limited period;
· to ask for the transfer of your data electronically to a third party;
· where the legal basis for us processing your personal data is your consent, to withdraw that consent at any time.
You
are entitled to view, amend, or delete the personal information that we
hold. Email your request to our data protection officer at
info@viqueriawatches.com