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COMMITMENTS

Published by Viqueria on

In a world of rush and replacement, we believe that products are designed and built not only to last, but to love. Each piece brings you joy, excitement, style and distinction.

Each piece means something unique to us and deserves to be treated accordingly through the exemplary, professional and personalized customer service that our customers deserve. From the purchase to the delivery.

We really appreciate your vote of confidence that’s why we are proposing you the following purchasing conditions:

WARRANTY

  • Viqueria is delighted you have chosen a timepiece from our collection, which lives up to the brand’s know-how, based on research combined with passion, technical excellence and timeless elegance. That’s why our timepieces comes with a 24 months international warranty.
  • Our Viqueria watch is warranted by Viqueria Italian Watch Co. srls for a period of twenty-four (24) months from the date of purchase under the terms and conditions of this warranty. Viqueria warrants that the internal movement, mechanisms and the case of your Viqueria watch are free from defects. The international Viqueria warranty covers material and manufacturing defects existing at the time of delivery of the purchased Viqueria watch (“defects”). The warranty only comes into force if the warranty certificate is dated, fully and correctly completed and stamped by an official Viqueria dealer* (“valid warranty certificate”).

SHIPPING

  • Before being sent, each product is subjected to an exhaustive quality control. We carefully check, select and package each order, to ensure that you will receive it in optimum conditions;
  • We use only express service, the delivery time is around 3-5 business days. Please, note that the packages that have to go through customs may suffer a slight delay that depends on the customs agents;
  • We will keep you updated via email regarding the status of your order. This information is also available in your customer profile

RETURN

  • We are aware that our products have a deep emotional and sentimental character; therefore we want to ensure you are completely satisfied with your purchase. That is the reason why we want to give you the opportunity to experience if your new piece fits you.
  • You have 14 days to decide whether your new purchase pleases you, starting from the reception date. The return cost for orders from ITALY is €12 – EUROPE €20 – US €25 – WORLDWIDE €30
  • Please, note that your order will only be refunded once we have received it and we have verified the package and the condition of the items.

PAYMENT

  • We accept a wide variety of payment methods, including Paypal, credit and debit cards or bank deposit.
  • You could also pay with credit card and split the payment in 3 or more months thanks to our partner Splitit. Splitit allows you to pay for your purchase over time before accruing any interest. You use your existing credit card, so there’s no need to create another account.
  • The security of the information that customers entrust Viqueria with is one of our top priorities. We use the most recent technologies available to ensure your data is processed in secure environments.
  • We use payment gateway with Secure Sockets Layer (SSL) software, which encrypts the information you enter using the highest security standards.
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